Legal · Shipping, exchanges & refunds
Shipping, exchanges & refunds
This page covers dispatch standards, exchanges, refunds (cancellation of orders) and the conditions for cash-equivalent payment.
We ship within Korea only. There is no international shipping, and we do not sell to buyers outside Korea.
This page is an English translation to help you read the Korean original. For any contract, the Korean original is binding and prevails where the two differ. Korean original →
Translation errors can be reported to gm@codedvinyls.com.
Shipping
- Orders paid by 11 a.m. on a weekday (for bank transfers, once the deposit is confirmed) are dispatched the same day; later orders are dispatched within 2–3 business days. There is no dispatch on weekends or public holidays. High-value records are dispatched in protective packaging (a dedicated LP mailer).
- Shipping fees are shown on the order payment screen. In-store pickup is not offered — all orders are dispatched by courier.
Exchanges
- Every item is a single-copy used record, so exchanges for the same item are not possible. A defect or discrepancy is handled with a refund.
Refunds (cancellation of orders)
- Requests can be made within 7 days from the date of receipt. Return costs for a change of mind are paid by the customer; where the condition as listed differs from the actual item, they are paid by the seller.
- If the condition has changed through use after receipt, such as playing the record, cancellation of the order may be restricted. Opening the packaging to check the condition is permitted.
- Refunds are made within 3 business days from the date the returned item is confirmed as collected — card and easy payment: approval cancelled; bank transfer: paid into the designated account.
- Return address (same as the dispatch address): 서울시 강남구 논현로 38길 20
Cash-equivalent payment conditions
- The seller accepts cash-equivalent payment, such as bank transfer (virtual account), only when it has a purchase safety service (payment escrow or a consumer damage compensation insurance contract, etc.) under Article 24 of Korea's Act on the Consumer Protection in Electronic Commerce.